International

Tracing

• Enter your Air Waybill number from this page and tracking real time.

Others

• Please advise whether the shipper is allowed to board the freighter flight.
• Please advise the fuel surcharge.
• Is there any airport not available of cash-on-delivery?

Booking

• When is the renewal timing of the eSPICA password?
• After how many times of misinput will the eSPICA be locked?
• Please advise the release method when locked at the timing of eSPICA login.
• Please advise the recommended browser for eSPICA.
• How shall the new ID of eSPICA be applied?

Packing

• Please advise the packaging method when tranporting cargo on an aircraft.

Contacts

• Please advise the contact of the cargo claim inquiries.
• Please advise the contact of the airport.

Facilities & equipment

• Is there any facility in the airport to keep the cargo in cool condition?
• Is there any facilities in the airport to store valuables?

Aircraft

• What is the maximum loadable weight of an aircraft?
• Please advise the inner temperature, humidy, air pressure of the cargo compartment.